A surveillance firm is now selling a spyware application for Apple's new slate computer, the iPad. With this software installed, users can secretly track activity including emails sent and received, web sites visited and contacts added to the iPad's address book. The information is surreptitiously recorded to a log file which is then uploaded to the Web whenever the iPad has an Internet connection. Afterwards, the user doing the spying can review the data from any computer connected to the Web, with no further need to gain physical access the iPad.

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Jailbroken Only

Before going any further, it's important to make one thing clear: this application is not found in Apple's iTunes App Store nor can it be installed on iPads that have not been jailbroken.

Jailbreaking, the act of hacking the iPad to run unapproved third-party applications, is not something the majority of iPad owners will do. However, power users often jailbreak their Apple mobile devices, a lineup which includes iPads, iPhones and iPod Touches, because doing so allows for more features and functionality. For example, on a jailbroken iPhone, you can turn your device into a Wi-Fi hotspot. You can also enable multitasking by allowing applications to run in the background and you can completely customize the look-and-feel of the device from battery indicators to icons.

The latest software for jailbreaking the iPhone and iPad is also incredibly easy to use - perhaps the easiest to have /> [...]

Fri May 07, 2010 08:35 am

Google is determined, one way or another, to convince the Brits that its Maps and Street View are worth more than simply violating their privacy. Today, the ever-cataloging and image-capturing company has added a new feature to its U.K. version of Google Maps - "properties" listings.

According to this morning's announcement of the new feature in the Google LatLong Blog, a survey conducted just before Google Street View launched in the U.K. found that a fifth of respondents had used Street View in their househunting efforts.

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The feature was originally launched in the U.S., Australia and New Zealand in July 2009 and now comes to the U.K. with "hundreds of thousands of listings from PropertyLive, Zoopla, Ezylet, SmartNewHomes, Vebra, Property Pal, Spicer Haart, [...]

Thu Jun 17, 2010 08:10 am

Download The Association Of Support Professionals Report Here

This paper is a detailed look at the changes, raising standards and increased expectations of customers and how you can meet those challenges.

It is also a comparison between the industry standard of quality customer service and what it really should be.
For example, when asked, ‘What makes a great customer experience?’

The most common reply was a variation on the following:
“Someone who listens, gives a complete and accurate answer and does so, in a timely fashion.”

Excellence should mean going beyond the standard, not meeting it. Somehow the bar has been lowered significantly. The misconception here is that great, even excellent, customer service is little more than answering the phone. This decline in expectations has probably resulted from decades of a focus on the product and its marketing rather than the service associated with it. A down market coupled with improved and more cost effective systems means that higher expectations will continue to exist, that the tools to meet those demands are available and that those who do not use the latter to meet the former and going to lose business.

This paper also looks at how to create those ‘Wow’ moments that get the customer to remember your name. It examines what the components and elements of such a moment are, and more importantly looks at how technolog/> [...]

Fri Nov 13, 2009 15:20 pm

When Google Wave invitations first went out, they were hugely popular, with requests appearing left and right and bids topping $5,000 in one eBay auction.  Now, perhaps with the hope of creating a second surge of excitement, Google's done away with the invitation system, opening Google Wave up to everyone (including Google Apps users).

Obviously, the overall situation's changed in a couple ways since last October; a lot of people have tried Wave and decided they don't care for it, and Twitter, which might be considered a competitor of sorts, has become a more firmly entrenched part of everyday life.

Still, Google's trying hard to win over skeptics.  Lars Rasmussen, who's considered a cofounder of the Google Wave effort, was on hand at Google IO to break the availability news in front of a large audience.

Also, Stephanie Hannon, a product manager, wrote on the Google Wave Blog, "If you tried Google Wave out a while ago, and found it not quite ready for real use, now is a good time to come back for a second try.  Wave is much faster and much more stable than when we began the preview, and we have worked hard to make Wave easier to use."

(Hannon then specified, if you're curious, "For example, you can now get email notifications when waves change, easily navigate to unread parts of a wave, and remove participants added by mistake.  We have also added permission management options and an extensions gallery."

So we'll see what happens next.  And one key point, whether or not Google Wave is successful at finding a significant user base this time around, is that the product remains a part of Google Labs, so additional chang/> [...]

Wed May 19, 2010 13:00 pm